Refund policy

Refund & Return Policy

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your delivery, we are unfortunately unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

• In its original, unused condition
• In the original packaging with all accessories included
• Free from signs of use, damage, or modification

Opened packaging does not by itself make an item ineligible: opened but unused products may be returned within 30 days of delivery if the original packaging is retained, all accessories are complete and the other eligibility conditions are met. Items that have been used, damaged, or modified by the customer are not eligible for an ordinary change-of-mind return. Contact support for approved return instructions before sending any product back.

How to Initiate a Return

1. Contact our support team at taylor@sabersman.com within 30 days of delivery.
2. Include your order number and reason for the return.
3. We provide a first human reply within 24 calendar hours, including weekends and holidays. Return review and instructions typically take 1–2 business days; this is separate from refund processing or resolution time.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid return label.

Exchanges

If you received a defective or damaged product and want to exchange it for the exact same item, we are here to help:

Before Shipment:

If you need to swap an item for another product of the same price before dispatch, just email us, and we will update your order for free. For different priced items, we will help you pay the difference or issue a partial refund.

After Receipt: 

The quickest and most efficient way to get your desired item is to return the original product using our standard return process. Once your return is received and accepted, you can easily place a brand-new, separate order for the replacement item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos or videos of the issue. We will arrange a replacement or full refund at no additional cost to you. For electronics-related issues, please also refer to our Warranty Policy.

Non-Returnable Items

• Custom or personalized lightsabers
• Items marked as "Final Sale"
• Free promotional items (e.g., Buy 1 Get 1 Free gifts)

Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If the issue persists, contact us at taylor@sabersman.com and we will investigate.

Questions?

For any questions about returns or refunds, contact us at taylor@sabersman.com.