Warranty Policy

Effective Date: August 1, 2026

We stand behind the quality of our sabers. Eligible sabers, BOGO gifts and separately purchased accessories include an 18-month limited warranty from delivery. Terms and exclusions apply.

What Is Covered

• LED/Neopixel blade malfunctions
• Soundboard/speaker failures
• Battery charging issues
• Hilt structural defects
• Button/switch malfunctions

What Is Not Covered

• Misuse or intentional damage
• Cosmetic damage from normal wear and tear
• Blade damage from heavy dueling beyond the intended grade
• Water damage
• Unauthorized modifications or repairs
• Normal wear of the battery over time

How to Make a Warranty Claim

1. Gather your order number and clear photos/videos demonstrating the issue.
2. Email our support team with a detailed description of the problem.
3. Expect a first human reply within 24 hours. Technical review usually takes 1–2 business days.
4. Follow the provided instructions for return or parts replacement.

Warranty Resolution

• If the issue can be resolved with a replacement part (like a new blade or battery), we will ship the part to you free of charge.
• If the hilt or electronics need repair, we will provide a return label to send it back to our facility.
• If the saber is unrepairable, we will issue a full replacement of the same or equivalent model.